Career Center

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Referral/authorization coordinator and scheduler

• Maintain schedules for Graduate providers for patient appointments that support Endodontics and Periodontics.
• Coordinate same day appointments with other departments to optimize multi-discipline treatment.

Customer Service:

• Manage phone calls from internal and external providers for the Endodontics and Periodontics clinics regarding procedure.
• Triage patient calls and routes the patient concern to appropriate provider or work with Clinic Coordinator to determine urgency of care needed
• Provide backup coverage for collecting patient payments, verifying insurance, in person registration
• Coordinate same day appointments with other departments to optimize multi-discipline treatment
• Prepare New Patient information and ensure patients have received all paperwork needed prior to their dental appointment, pre-register & verify insurance. 
• Obtain all information for appointments, including referral, insurance, release of information and radiographs and transfers to MiDent from the external referral database. 
• Provide patients with appropriate information for patient appointments by identifying appropriate procedure code, scheduling, billing, biopsy pre-auth if needed, and charges of procedure to ensure patient financial responsibility. 
• Provide explanation to the patient of what the appointment(s) will entail and nature of the procedure being performed (gather pre-appointment patient documentation and/or assistance with post appointment information to referring provider as needed).
• Verification and update as necessary of dental insurance on date of service. (Medicaid, Delta Dental, Healthy MI)
• Work with patient schedulers to prepare and submit Prior Authorizations for patients. Review and ensure all PA’s are received prior to treatment being rendered. 

Support Duties:

• Daily clinic tasks (reminder call report, referral tracking,etc)
• Assign providers to patients the day after the appt for patient management.

Other duties as assigned

• Demonstrate ability to multitask and work in a team enviroment
• Demonstrate excellent customer services skills and telpehone etiquette.
• Exhibit a professional and positive image during all interactions.
• Possess outstanding organizational skills and attention to detail.
• Have ability to prioritize and manage multiple tasks with competing deadlines and work effectively with frequent interruptions in a very busy environment.
• Have ability to work effectively with management, administration, faculty, peers, co-workers, students and patients.
• Demonstrate basic computer skills using Microsoft Office products
• Have excellent punctuality and attendance record.

• Experience using a computerized patient information system and appointment scheduling software ( i.e. MiDent, Axium, MiChart)
• Experience in a dental or medical office. 
• Has reasonable knowledge of dental billing and insurance policies and procedures.
• Previous experience in dental billing and collections.  

This is a one year term limited position with the School of Dentistry.

This position will support 2 departments, Endodontics and Periodontics.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

MDentistry: advancing health through education, service, research and discovery. 

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.