Position Description: The Clinic Manager is an integral role in the School of Dentistry. Support of clinical functions, business initiatives and leadership development are all key responsibilities. This position leads Clinical Systems supervisors and staff, mentors students and residents, and partners with clinical leadership to ensure excellent clinical and academic experiences at the School of Dentistry.
Responsibilities for this position include, but are not limited to:
Staff Development & Supervision
Direct supervision of staff including Clinical Systems/Comprehensive Care Staff and Supervisors. Manage and direct work, mentor Clinical Supervisors covering both undergraduate dental clinics (Comprehensive Care group clinics, Urgent Care Clinic, Endodontics, Pediatrics, Periodontics) and graduate clinics (Graduate Prosthodontics, Graduate Endodontics, and TMD). Interview, hire, train and supervise; mentor and coordinate work with Clinic Supervisors to evaluate, assign, and monitor workflow; recommend staffing levels/adjust as necessary.
Evaluate mid-probation, probation and annual performance reviews with staff and conduct timely assessments of staff as appropriate: coach, train, and mentor staff, manage attendance and approve or deny requests for absences, provide constructive criticism and positive encouragement as appropriate. Utilize student, resident, faculty, and/or self evaluations in the assessment process and to address and document concerns and issues. Participate in corrective action/discipline of staff as needed to address performance issues. Foster a positive, collaborative, teamwork-oriented environment.
Coordinate Clinical Supervisors Group
Promote a working group and team concept among all Clinical Supervisors. Promote leadership and provide current SOD information.
Liaise with HR to facilitate education programs for the Supervisors. Membership on the Labor Management Committee representing Clinic Supervisors.
Oversight of Daily Clinic Operations and Development of Staffing Strategies
Manage the day-to-day operations while adapting workflow.
Partner with Group and Program Directors, Patient Experience team to troubleshoot/problem solve student, staff and patient issues.
Develop, maintain, revise staffing and recruitment strategies
Coordinate Dental Assisting Intern programs at the SOD with Century College, Herzing University and Minneapolis community and Technical College.
Coordinate and provide tours, orientation for students, scheduling students in all SOD clinic areas. Direct staff regarding the process of orientation, consistent assisting skills and evaluation of interns.
Manage Affiliation Agreements with participating schools, renew and update agreements. Manage schedules and expectations with Directors from the school programs.
Communicate and promote SOD to DA programs.
Work with HR Director on Union Negotiations and proposals.
Student Relations/Clinical Liaison
Mentor and liaison for DDS, DT, DH, Graduate students. Provide an open door policy for all students with any concern or question. Provide situational problem-solving and suggestions. Provide a trusting, informative, friendly, positive place for students to come and discuss or ask questions.
Coordinate and staff of the CDCA Manikin and Patient Based exam for DDS, DT and DH. Liaise with CDCA Examiners and SOD, coordinate Exams with CDCA and SOD including all details to facilitate the exam.
Hold informational meetings, send communications with details of the exams. Facilitate and staff screening sessions for Patient Based Exam.
Coordinate and manage Mock Manikin and Mock Patient Based Exam.
Manage CDCA Exams at the SOD, work directly with the Chief Examiner to facilitate a successful exam for students.
Coordinate and facilitate the clinic needs for the NDEB Exam in the SOD clinics. Communicates with Clinic Dean regarding all CDCA Exam information.
Coordinate IERC Medical Emergency course. Complete required proposals, work directly with IERC staff for the Fall program for new D3 students. Promote a good working relationship with IERC and the SOD.
Present at DDS, DT and PASS student clinic orientations during first, second and third year of clinics. Orientation covers clinic protocol, DAU, Infection control, Axium use, Emergency protocols, working with the front desk staff, dispensing staff, general question and answer sessions and set orientations.
Clinical Systems Core Leadership
Direct report to the Interim Associate Dean for Clinic Administration and Patient Care. Communicate regularly on any clinic updates, information and staff and student concerns.
Facilitate the development of mission, goals, policies, procedures and work standards, in alignment with those of the Department and School.
Promote a clinical environment with knowledgeable, motivated staff who support our dental students, residents and faculty.
Work directly with Group Directors, Chairs and Division Directors. Promote new ideas and collaborative problem-solving to ensure a streamlined clinic environment.
Membership on the Clinical Affairs and Infection Control Committees.
Other duties as assigned
Requirements (all required qualifications must be documented on application materials):
BA/BS with at least 4 years of experience OR related education and work experience to equal 8 years, to include Clinic Management
Proven management and leadership success
Adept at setting priorities and multitasking
Ability to identify and solve problems
Excellent interpersonal and customer service skills
Ability to communicate effectively with diverse populations
5+ years of experience leading a team in a clinical or healthcare setting
Training or knowledge of Dental Assistant licensure/regulations
Dental Assistant Licensure or Certification
Knowledge of or experience with union/collective bargaining rules and regulations
Internal Number: 338086
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.